Creating a Culture of Service: Practical Ways to Turn Customers into Loyal Fans

Speaker: Jan Dwyer Bang, Speaker, Trainer, Coach.

How much is a customer worth to you? What are you doing to retain those you are privileged to serve? What is the ratio of time in a typical business day that you spend on cultivating customer relationships? If the answer to one or more of those questions is either- I don’t know or not a lot! ...then this seminar is for you! This 75 minute workshop will equip you and your staff with what you need to:

•  Turn around an irate customer into a loyal fan
•  Establish and maintain strong customer relationships
• Implement dozens of ways you can create a culture of service with your team